For sure. I always try to be extra kind to service folks, first, because it’s good to treat people well. But also because you never know what strings they can pull for you in a pinch.
Years ago, my connecting flight got canceled a few minutes before it was supposed to depart, obviously a ton of people were screwed trying to get where they were going.
I was in line for the service desk to get rerouted and saw the main service desk gal getting chewed out over and over by different pissy passengers, as if she had personally canceled their flight just because she was bored.
She kept telling everybody that all the flights were booked and it would be at least 10 hours before anything would be available.
When it was my turn, I could tell she was exhausted dealing with all the angry people ranting in her face. I just apologized to her about how sucky the whole situation was and said very nicely, “I’ll take whatever flight you can get me, but I understand things are crazy right now.” she thanked me and started to give me the same speech, then paused and told me to wait outside of the line while she, “checked something real quick.”
A minute or two later, she came back out and motioned me quietly back over. She leaned in and said she had, “found me a seat on a red-eye leaving in a few hours to my destination if that worked.”
I thanked her a bunch and was home early the next morning while all the other people were still crashed out in the airport waiting for all the other flights.
For sure. I always try to be extra kind to service folks, first, because it’s good to treat people well. But also because you never know what strings they can pull for you in a pinch.
Years ago, my connecting flight got canceled a few minutes before it was supposed to depart, obviously a ton of people were screwed trying to get where they were going.
I was in line for the service desk to get rerouted and saw the main service desk gal getting chewed out over and over by different pissy passengers, as if she had personally canceled their flight just because she was bored.
She kept telling everybody that all the flights were booked and it would be at least 10 hours before anything would be available.
When it was my turn, I could tell she was exhausted dealing with all the angry people ranting in her face. I just apologized to her about how sucky the whole situation was and said very nicely, “I’ll take whatever flight you can get me, but I understand things are crazy right now.” she thanked me and started to give me the same speech, then paused and told me to wait outside of the line while she, “checked something real quick.”
A minute or two later, she came back out and motioned me quietly back over. She leaned in and said she had, “found me a seat on a red-eye leaving in a few hours to my destination if that worked.”
I thanked her a bunch and was home early the next morning while all the other people were still crashed out in the airport waiting for all the other flights.