Email is still really useful when you have a lot to say but don’t want to write a letter. If I’m catching up on the last several weeks with my parents, I’m not going to write a 10-page text. I can write a nicely formatted email and attach a few photos, though. It’s far more convenient than writing a letter and stuffing a bunch of printed photos into an envelope.
If these jobs become automated, that doesn’t automatically create more “high level” jobs. It just creates unemployment.